AMAZON REVIEW PROGRAM SERVICES
Product Review Assistance
Protect Your Reputation
Negative product reviews can cause your listings’ search results rank to plunge as customers lose trust in your products. But what if the review is for the wrong product or violates Amazon’s community guidelines? Commerce Rev will check your catalog for Product Reviews and Seller Feedback that violates Amazon’s community guidelines or misleads other customers and will create support cases to address the issues.
Amazon requires that a Plan of Action be submitted to an appeal team for review. Commerce Rev will draft a professional, thorough Plan of Action on your behalf to address Amazon’s concerns about your account. Each Plan of Action we create is unique and follows Amazon’s detailed template to encourage the appeal to be processed more quickly. Amazon will on occasion ask that the appeal be resubmitted. You can be confident that we will pursue your account appeal resolutely to provide you with the best outcome for you and your livelihood.
Our Action Plan
Monitor
Commerce Rev will monitor your product listings for negative reviews so that we can address them as soon as possible to protect your listings.
Investigate
We’ll investigate to see if the negative review was left on the correct product and if it complies with Amazon’s community guidelines.
Defend
If we discover that the review is noncompliant, Commerce Rev will open a case for the review to be removed from the listing for its policy violations.
Reply
If the negative review is complaint, we’ll leave a reply to the review to address the customer’s issue. Customers have the option to contact sellers about their purchases.
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Get in touch with one of our specialists to get your business moving in the right direction
Why Do Negative Reviews Need Addressed?
Negative reviews impact potential customers’ view of your product and could cause some to choose a different product or brand. If we reply to a review, it gives potential customers a chance to see if we made an attempt to fix the issue, and can convince them your product is right for them since they can see they’ll be helped if something goes wrong. Responding also gives your brand a chance to cultivate a connection with dissatisfied customers and learn about what you can do better in the future.
ready to talk?
Get in touch with one of our specialists to get your business moving in the right direction
More Amazon Topics
Selling on Amazon is an involved, demanding process that can make maintaining your ecommerce presence difficult if you do it all yourself. Whether you’re planning a brand overhaul or a single marketing campaign, Commerce Rev can offer our expertise to provide a clear path to success with a selection of services tailored to your specific needs on Amazon.